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Yeah.. that's "normal". Sad you were disappointed though. Maybe ask sellers specifically about this kind of thing in the future? That way, you don't wind up disappointed again?
Its an indentationI can't see in the pic and don't have that pony myself--is the line a mark or is it an indentation in the plastic? If it's a mark, maybe try 100% pure acetone and see if that will take it off? I've customized a couple of G3s that had a mark in their hairline that came off with acetone.