Condition etiquette

Discussion in 'Buy/Sell/Trade Help' started by Tak, Mar 5, 2018.

  1. Tak

    Tak I am not the eggman. I am Crazywoman!

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    Each person's definition of each description of condition of a pony is subjective. My idea of an excellent condition pony may only be good to someone else. Disparity in income, length of time collecting, and size of the collection can also make a difference. I try my best to take many pictures, describe known flaws (anything that would make a pony look less than displayed in climate control for it's existence), and I'm always happy to double check with sight and more photos on request. When I'm the buyer I consider it to be my responsibility to determine the condition of the pony before I purchase. It helps that I'm considered below poverty level in income. I can't be as choosy. Plus, I like a pony with a story. (Not on the level of the famous cat pee pony, but a rub, small mark, or hoof initials) They are toys after all.

    My question, if you got this far, is who do you consider responsible for verifying the condition of the ponies you buy. Do you read a description and just assume that it's correct according to your own personal definition of quality terminology, or do you make sure it's what you want by asking for more pictures and descriptions? This has always been a question for me since the slightest odor, that the previous owner may not have even noticed, can trigger my ptsd in a bad way. I've also purchased ponies from reputable sellers only to find that, in my opinion, the ponies were not as pictured and described. That I had grossly overpaid. I still consider it to be on me as the buyer, unless I was specifically told otherwise, (I.e. this pony has no haircuts, and when it arrives low and behold, haircut) I'm also only referring to ponies bought on an individual basis, not by the lot.

    I'm not complaining. I'm not upset with anyone here. I don't want to cause any trouble or problems. I, however, would love to hear from all of you about this. Your opinions and advice are very valuable to me in helping to best insure that all my sales, purchases and trades go smoothly and that all parties involved end up satisfied.

    One last thing. I do try to make sure that I let buyers know that ponies are purchased "as is". I also, will always try to do what I can to create a solution to any issues a buyer might have.

    "Treat others the way that you want them to treat you"
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  2. tulagirl

    tulagirl Proud Owner of Cat Pee Pony

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    Well, I have encountered some pretty rude ebay pony sellers. Once I really had condition questions that were not visible on photos. I asked the seller to please let me know a few things and they wrote me this snarky message about how I should look at the photos like everyone else, I was asking ridiculous questions and I had then been blocked from buying from them because obviously I was not only a waste of their time but picky. That was really a shock to me.

    I feel it is the sellers responsibility to list the flaws that are obvious ones people care about like missing plugs, rubs, spots, stains, hair cuts, regrind, discoloration, symbol issues, head and body mismatch, inability to stand and if it is in a smoking environment. However, smell is a hard one. I can't smell my house and what my stuff actually smells like because its mine. If I sell it and it smells funny to someone else that doesn't mean I did anything wrong. Plastic is notorious for picking up and holding onto odors. I ordered a plushie from a 100% feedback seller and that thing stunk like filthy house pet yuck. I had to wash it. I know it wasn't their fault for not mentioning that. They are living in that stink and they are nose blind to it.

    I rarely get a pony as described. In fact I can see flaws in a pony when it arrives and the seller is like, "I never noticed that." I can't even see well so that is saying something. Now days a lot of sellers just say, "Look at my photos." This is just rude and lazy.

    Yea I have been there in the grossly overpaid category with the ink stain they failed to mention. I think even when I have asked questions almost 9 times out of 10 I still get a pony I am not completely expecting. There are a few sellers I will buy from now because, they are always honest with me. I may have to pay more for their ponies, but at least I know what I am getting. Even with them though I have to really look at the photos because a couple of times I have seen something they missed. OCD eyes. I will contact them but rarely will I see them lower and adjust the price of that pony.

    I have noticed that there are just some people who don't have an eye for flaws. My best friend is this way. She will go to the store and buy a sweater that has a hole and never see it. I am hyper visual so I notice everything. I like ponies of all types too, but I am somewhat picky about certain flaws. Like my Wig Wam, I got a good good price on him. Seller said nothing about his hair cut. I didn't even notice it in the pictures and didn't notice it until the second day I had him. I can fix it as I have G1 white hair to re-root those three plugs, but I feel it is wasn't fair to sell stuff and not tell a person what is wrong with it. However, if you are a person that doesn't see detail like I do, it will not be possible for you to list the flaws that you don't see. So, sometimes I have to consider these issues. A lack of ability to notice detail, a lack of ability to recognize what a flaw/damage actually means to some collectors are both factors that some sellers are blind to. I try to be open minded and in the case of my pony I am okay with him, I actually love him so, I am happy.

    Its kind of like those un-observant people that never notice something in the house has moved or is missing or is even knew. You could get a hair cut and they would not notice. This is just something about some people. So, I see all sides to the issues involved. I have met a lot of people like this and in a way it is a very legitimate thing for them and it is never going to improve. They think nothing of it. Like for Christmas once a friend gave me a cutting board with obvious knife cuts in it. She never noticed it and I had to throw it away. That is gross to me. I can't handle not knowing who that belonged to and what may be living in it. She is an unobservant person. She is a lovely person, honest and would never try to do anything to screw you out of something, but there have been times she has lost friends over this. I refuse to treat her that way. I understand her thing and have accepted her as she is. I love her enough that I try not to hurt her feelings as much as possible.

    But honestly as a buyer, I can stare at those photos all day and not see flaws because of the way they were taken. That should not be my responsibility right? If you are a buyer be nice about the flaw you have found, don't approach a seller with an attitude right of the bat. Don't be sure they were trying to scam you either. Kindness goes a long way. Sometimes I have gotten really upset like with CPP, but in the end it was not a battle I wanted to get into.

    Sorry, I wrote a book again. LOL
    Last edited: Mar 6, 2018
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  3. Tak

    Tak I am not the eggman. I am Crazywoman!

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    It's ok @tulagirl I honestly want opinions. I, too, have some people that I buy from that I know I can trust. Sometimes it's worth it to pay a little more to know what you're getting. I'm usually ocd about seeing things, but I've missed listing small marks. The situation in particular was a dusty scuff on the hoof. The buyer asked me. I rechecked it and sent extra pictures. It ended up wiping right off. I had missed it because I was so overwhelmed by selling in such a large quantity. I also had a situation where someone said that the pony reeked of mold and I hadn't smelled anything. There's certainly no mold in my home.

    I do feel that the seller's on eBay that are rather obviously only casually selling ponies are not to be expected to describe them accurately. The flaws that I absolutely can't stand I try to figure out. I honestly don't ask many questions of the sellers through eBay. On Facebook or through here is different. I feel like it's easier to ask pointed questions about certain conditions and more photos on here and fb because it's a more personal sale. EBay is like a buffer.

    Anyway, as a seller, I do my best, but, lately have just had too much on my mind. I'm done selling for now, thank goodness! I just don't have anything else to sell. When I do sell, if I make any mistakes and the buyer is unhappy, I do always try to find a solution, too. I've worked in customer service before and my mom always told me to treat others the way I'd like to be treated. So, I do the best I can, but I'm still just an overwhelmed human, ocd or not.

    As a buyer I just take the responsibility unless it's a gross misrepresentation. One time on eBay I bid and won a pony, then, right after I paid, I got a message from the the seller stating that there was a mistake in the listing and that they'd be sending a completely different and much less valuable pony. My response was that I would be returning it as I wanted the pony that was advertised and already owned the one they wanted to send. They didn't send any response, just refunded my money, thankfully.
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  4. tulagirl

    tulagirl Proud Owner of Cat Pee Pony

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    Boy that is a bizarre thing to do, to just write you and tell you they are sending you a different pony without giving you a choice. Good grief. Oh those scuffs..I usually see those and know they will come off. I will also tell you that just handling a pony can cause a little handling scuff that will wipe right off. I think a buyer needs to wipe off their pony when they get it to make sure that the stuff they see doesn't just come off. I have had dozens of ponies with stuff like that and it has always come off. I don't think I have ever bothered a seller over those. Yea I have had instances where I was selling too many things at once and missed something. Actually I missed a stain on a tote bag. Luckily I was able to wash the stain out and fix that. The other was damage to a doll dress that I missed. I think we all can miss things from time to time. I try not to sell more than 8 - 10 items in each wave. Once I get them all mailed and everyone is happy I start the next wave. I have found this helped me with that overwhelming feeling that comes with constanting dealing with shipments. Physically I can't do it anyway. Plus I make far less mistakes. Don't be to hard on yourself. Pain too can make it harder to focus on stuff.
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  5. Leave a Whisper

    Leave a Whisper Resident Feather-brain

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    If one is too excited to look at a picture or read the descriprion properly, that's entirely on the buyer.

    I have done this, missing ponies and toys that came from smoking homes. And in Starhoppers's case being so excited to buy her that I was magically blind to her obvious and major hair cut.

    If the owner lies like a dog, its clearly on them.

    Sometimes poo poo occurs during transit.

    I don't mind a slightly grungy pony. Because yay spa days! But boy do I looove getting a well groomed poony in the mail. And I will mention that extra bit of effort in the review.
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  6. tulagirl

    tulagirl Proud Owner of Cat Pee Pony

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    Yea I agree I started mentioning in my reviews on ebay when a seller actually took the time to package my item with care and correctly to ensure that it arrived safely. Suddenly, I noticed that sellers were writing me right after I paid and assuring me they would pack my items carefully. So, Sellers are looking at the feedback you leave others for clues about what matters to you I guess. I have only left one neutral about terrible packing and a damaged item with no response by seller. So, I guess they saw that too. I have not really left any negatives in years. Yea that seller of Cat Pee Pony claimed it wasn't her, but did admit she had cats. So I guess a cat jumped in the bag with CPP, peed on her and then jumped out magically without undoing the adhesive flap. Uh huh yea. ROFLOL This may only be possible in a Studio Ghibli film.
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  7. evilbunnyfoofoo

    evilbunnyfoofoo My shoes are laced with irony Staff Member Moderator

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    I tend to be overly critical in my descriptions of ponies, knowing that some people are pickier than I am. I'll take baity ponies, I don't care. Just gimme ponies. I just learned selling doujinshi and comics that some people are hyper sensitive to any issues, so I try to look for them in advance. Usually I have people report my items were in better shape than described, but it's because I purposely describe them as worse. That way i feel safer. I won't sell comics except in person now, because buyers are such jerks. I think a lot of them are just scamming for free books, but that's just me. :D
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  8. Tak

    Tak I am not the eggman. I am Crazywoman!

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    Thank you all! It's not just me that has some mixed feelings on this. All a good seller can do is try to list accurately and with lots of pictures, as well as understanding about returns when a buyer is not satisfied.

    All the buyer can do is their best to get an accurate description and clear photos, also hoping that the seller's an honest person who will work with them if the product is unacceptable.

    Have I mentioned lately how much I love this group? It's great that so many can find a little commonality.
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  9. tulagirl

    tulagirl Proud Owner of Cat Pee Pony

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    Yea it is interesting how in certain collection groups people are nit picky on things and others things run more smoothly. When it comes to comics they have this grading scale. I remember when I first started getting some vintage ones for R2: I was like, "what tha?" All I wanted was an intact old comic for R2. I could care less about a bent corner but oh boy in the comic world that is a sin/death by hanging if you don't mention a folded page, off printing, discoloration of the pages and so on. By the time you read through all those details you feel you need a college course just to purchase something in this category. LOL

    I think it is impossible to please everyone no matter what effort you put into a description. I also agree that people look for mistakes so they can try to scam from you. It is sad we have to expect that buyers may have this in mind. So, I have done what do you have @evilbunnyfoofoo I always make my ponies sound worse than they are. One time I wanted to just sell them without hassle and called them baits. That is the stress some buyers put us sellers through with their need for perfection in such an old, played with toy. Yet if I am getting a pony gift I sure want pony to be nice and not a mess. LOL So, its just tough.
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